The owner yelled at my pregnant wife.
That should be an indication of how deficient she is as a human being. We used them over the holidays and had no issue picking up our dog at 8 p.m. Now, because the business has no posted hours, customers are expected to jump at their whim. Idiotic lady (except no lady would have treated my wife in the manner that she did) berated my wife because she had to stay at her business until 4 p.m. for a customer. If you want to be treated like a child and give your money to a harpy who doesn't give a damn about you or your pet then this business is for you.