El Paso >Veterinary Services > Animal Emergency Center
1220 Airway Blvd, El Paso, TX | Directions 79925-362131.783092 -106.395014
M-Th 5:30pm - 8:00am
F-Mon 5:30pm - 8:00am
Neighborhoods: Cielo Vista South
You guys rock! The doctor brings out the best in everybody. Thank you so very much for taking care of "my baby". You guys "pampered" my baby, lucky for me and I really appreciate it- A LOT!! Thanks for being there when I couldn't.
Stephanie is such a comfort to us during this time, she is extremely professional and caring. She is an asset to your company!
Care is superior here!! Great job and Kudos to the ENTIRE staff!
Every time we have come in here, the staff has been great and the facility is always very clean!
I came in on an emergency and felt everyone who helped me was very nice and considerate with my situation. Thanks a lot for everything.
Thank you for the wonderful medical attention and your caring guidance, my kitty boy got his little pink nose back! We will always be appreciative to you for what you have done and for being nice. God bless you more.
Thank you for the wonderful service you have given us during our visit in your center! We are truly appreciative with the services! Thanks.
Thinking of all of you who are at work and wishing you all the best! What you guys did for my Shepard will never be forgotten! Thank you very much to all of you.
To the entire staff, my wife and I would like to take the this opportunity to say thank you. for the way we were treated with respect and dignity when we brought our baby to your hospital. We also truly appreciate the beautfiul poem and paws impression that you sent to us. We will always remember your kindness. Thank you to the entire hospital.
DISSATISFIED and quite saddened after taking our puppy Roobie. I had Roobie spayed the day before and she was doing great up until the night when we saw a "little pocket" form where the incision is on her belly, she was crying and I could tell was in pain. The moment I got to the clinic I was greeted and asked what the problem was, and right off the bat told, just to see the vet it is going to be $100 plus... I am aware that taking your pet to the after hours ER will cost, I am not against the charge however what I am against is once with the vet, she saw Roobie not even for 5 minutes and felt around her belly, confirmed she was in pain and said to me, "well it could be a hernia but I really can't tell until we do x-rays. I will send the tech in to give you the quote" The tech then came in, gave me a paper that had the vet visit, a pain injection, x-rays and wanted me to sign if I want this done, for $418 plus. Now I am starting to think that is not what I want for Roobie, send her away for x-rays, injections.... the sense of caring was NOT there, it seemed so robotic and no love for her at all, quite frankly a MONEY PIT. The following day I took her to her vet, I was told it was a "seroma", very common thing after surgery and was reassured it was not serious and take Roobie home and watch her very carefully, heat compressions 3x daily, antibiotics etc... I began research on what a seroma is and it is very common, in humans too, after surgeries...It just made me think that if it is so common, why did the ER vet not give me any indication that this MAY be what it is, instead it was x-rays, pain injection and let's see! I called and asked to speak with the manager and just received the call today... I still don't feel any better, the answer from the manager was "we can't please everyone", once I heard that, I was done. I will not go back unless it is an EXTREME circumstance, still SAD and VERY DISSATISFIED.
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