El Paso >Susaki Lounge Sushi Bar
Today my wife and me are very dissapointed with this awful service in this restaurant, first waiter take 10 minutes to bring a glass of water and a coke, he took our order and after 25 minutes food never arrived, our complain is because restaurant wasn't full and we notice our sushi rolls were done in less than 5 minutes. fried rice and noodles never came. we saw other people in different tables where service work ok.
After 35 minutes without nobody giving us service we ask for our bill, waiter took another 5 minutes to bring my credit card, never apologyze.
Also manager came and we told him about this very bad service but also he didn't do anothing and never apologyze.
Another waiter came to told us that sushi rolls was ready, we told him "you want us to wake and take dishes?".
When we were waking out my wife notice manages ask to waiter if we paid the rolls.
We notice all waiters were more worried because somebody bring their lunch than to take care of tables.
What a dissapointing visit to this place.
I like the food here. But the service HORRIBLE!! Ive been going for a couple of years now just for the food, but i always cross my fingers to get good service. I decided to go there on my birthday.. it was 8 of us. Not only did they take forever to bring out our food we were there for about 2 hours... we waited for our check to come for about an hour and then after that the servers started to circle us and staring at us.. we were wondering why and after a while one of the hostess has the nerve to come up to us and say are you guys gonna leave soon?? I mean im not kicking you guys out we're just wondering cos we have a party of 8 waiting!!! That was only one of the bad experiences I've had there.
RUDE!!! I also hate the room in the back.. its uncomfortable to be eating at your knees!!
You guys need to go.
Well let me start with the great service they have. Guerrero is one of the waiters there and he is awsome and handsome. He was my waiter and and I felt in love with him.
That is all I can tell.
Needs better management!. First of all, the food is pretty good. The people who work there are horrible!! My friends and I go often because of the food and hope that each time we go the service will get better. It doesn't.... Then we find out who the owner is. That explains it all!! He has no people skills and that explains why his employees can not get the orders right the first time.
Bad experience.. Let me first off start out by saying the service is horrible. I placed an order for carryout . Simple enough right ? Well let me tell you the server I wont mention her by name , She not only forgot to give me my Sushi roll, she tried to keep my Credit Card also. It wasnt until I had the hostess track her down did she give it back. When I realized she had left out the sushi roll , I called the establishment and she did not even offer an apology. As far as the food that I did receive . I ordered the Orange Chicken , if thats what they want to call it . It was so bland and had no taste. I have tasted better orange chicken store bought. If I had to say anything positive about the place in general it looked really clean and chic.
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