Joined 9 months ago
July 25, 2012
Unlike the people below, i had an awful
experience there!
The front desk was nice, gave me my paperwork to fill out and i sat down.
After a while my technician came out and said "are you ready?" no asking my name, or introducing herself, I still have no idea what her name is.
I followed her back to the room, as it was my first time getting lash extensions I assumed I would get some information on the process, how to take care of etc. this was not the case, she didn't even talk to me the entire time. She did however make 4 phone calls!! All were on speakerphone, but 2 of them she had the phone on the bed right next to my ear!! Thank goodness they are only so loud, so i didnt go deaf, but it was loud and annoying, but shes messing around near my eyes so i didn't say anything. Then when shes done she hands me a disposable flip flop and tells me i can use that to fan my eyes cause it will continue to burn for another half hour or so. Seriously? a flip flop?? and where was that information when i called to make the appointment?? I asked how long it would take, i was told just a half hr, not that it would take an additional half hour before i should even drive! I shouldnt off drove, but i didnt have a choice.
I called the manager(not sure thats who i really talked to though) and told her about the phone calls and she said "u'm sorry..... ill umm....... tell her not to do that" with a responce like that i didn't see the point in mentioning the rest of the shitty customer service.
BTW it is now 3 hrs after my service and my eyes still burn!!!
Also they advertise multiple colors, and when i made the appointment i asked what colors and they said the normal colors and bright colors like purple and such, which they said they had all in stock, which they did not!!
I only went cause i had a gift card, I will never ever go back!!!!!
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