Jardines Arco Iris

11/12/09

OVERWHELMINGLY DISAPPOINTED!!

by DISAPOINTED at Citysearch

FUTURE CUSTOMERS, BRIDES-TO-BE, MOTHERS-TO-BE, AND SPECIAL EVENT COORDINATORS: BE IMPECABLE ABOUT REVIEWING ALL DETAILS ABOUT YOUR PROPOSED EVENT. REQUEST A DETAILED ITEMIZED CONTRACT WITH DATES AND AMOUNTS FOR EACH ITEM REQUESTED, PENDING, PAID, AND ALTERED.

BECAUSE MY EVENT WAS ON THE LOWER-END OF MRS. ALDERETE'S EVENTS ($2-4K), NOT MUCH ATTENTION BY THE OWNER WAS PUT INTO THE FINAL DETAILS.

REQUEST IN WRITING THAT AN ALTERNATE VENDOR BE PROVIDED AT THE CUSTOMERS OWN EXPENSE AND WITHOUT PENALTY, SHOULD YOU NOT BE SATISFIED WITH THE OPTIONS AVAILABLE TO YOU.

MAKE ARRANGEMENTS TO TASTE FOOD AND BEVERAGES FROM SUPPLIERS/VENDORS AHEAD OF TIME AND HAVE ALL FINALIZED CHOICES IN WRITING PRIOR TO CLOSING AND PAYING OFF BALANCE.

I CANNOT TELL YOU HOW UTTERLY DISAPPOINTED I WAS NOT ONLY AS THE HOST BUT AS A PAYING CUSTOMER.

MRS. ALDERETE FAILED TO PROVIDE DETAILS ON TIMING AND QUANTITY TO MY AGREED UPON VENDORS AFTER SEVERAL REQUESTS AND ATTEMPTS TO CLARIFY ITINARARY.

AFTER SPEAKING WITH THE INDIVIDUAL ENTITIES, IT WAS BROUGHT TO MY ATTENTION THAT THE INFORMATION ON THE SIGNED CONTRACT WAS NOT THE INFORMATION RELAYED TO THEM BY MRS. ALDERETE.

VENDORS WERE LATE, ITEMS PAID FOR IN ADVANCE WERE ARGUABLY TAKEN BACK BY THE VENDORS PROVIDING THE SERVICE(S) UNDER THE DIRECTION OF MRS. ALDERETE. COORDINATION OF COLOR SCHEME WAS NOT WHAT WAS ON THE FINAL CONTRACT, CENTER PIECES AND FLORAL ARRANGEMENTS WERE THOSE USED FROM THE EVENT OF THE NIGHT BEFORE, BEVERAGES WERE LIMITED, FLAT, AND HOT...I COULD GO ON, BUT I THINK YOU GET THE IDEA!!

ALTHOUGH THE VENUE IS ONE TO AWE ABOUT, I MUST ADMIT THE CUSTOMER SERVICE WAS HORRIBLE!!

WE LOOK TO PROFESSIONALS FOR ADVICE WITH THE COORDINATION OF OUR SPECIAL DAY/EVENT; ENTRUSTING THEIR EXPERTISE AND BUSINESS KNOWLEDGE EVERY STEP OF THE WAY. WHAT WE FORGET SOMETIMES IS TO REMOVE OUR ROSE COLORED GLASSES...

• Pros: ABLE TO FIT A GREAT NUMBER OF GUESTS.
• Cons: TOO PRICEY...MOST OF THE STUFF YOU CAN DO YOURSELF.

06/17/08

THE BEST!!!

by meztlin at Citysearch

My husband and I always dreamed about having our wedding in an outside doors hall. After looking and looking around the area we found Jardines Arcoiris . Since the first time we saw the place we loved it!!! Real greenish, clean, neat , peaceful, everything we wanted for our special day. I called the owners and they were really attentive and available upon request. They helped us planning the wedding in every possible way, they were always very charismatic. They have tons and tons of options for you to pick up from, since butterfly show to big orchestras. This hall is owned by a wonderful couple, and that made our wedding easy because they know about those details- they were really openly at the time that my boyfriend and I took our families to check out the place, they turned on the beautiful lights they have at night, the atmosphere is great. I will strongly recommend this place to those couples looking for a beautiful, accessible and reliable place to host their wedding. We got married May 24 and the experience we had was phenomenal, they were there trying to always make everything look so perfect and relaxed. The facilities are awesome, full of space for your guests. All that we can say is that they have everything you need to make that day as memorable as it should be. We really thank you for all you did in our wedding. Celia and Alex

• Pros: They take care of every detail you specify
• Cons: Your family will have to drive a little bit more ...