Westend Hair Co & Day Spa

06/12/09

i love this salon!!!

by seedy20

I went to Westend for the first time this past week and I just loved it! The front desk is warm and welcoming, and the stylist actually listened to what I wanted. I have had several bad experiences elsewhere in town, but I have finally found my place. If you are looking for a new place, I highly recommend Westend!

• Pros: great staff and services

06/10/09

Terrible stylists

by blondiescsu

I visited West End for the 2nd time to get more highlights with Lucia. She misunderstood me by thinking I wanted to go from brown to completely blonde so instead of adding highlights, she put an all-over enlightener (bleach) on my entire head making my previous highlights bluish-grey and the remaining brown hair color turned a VERY brassy orange. It was copper in color and very ugly. She kept trying to convince me that my hair would have broken off by putting highlights so instead she enlightened my entire head with BLEACH! Now my previous highlights were even more damaged along with the rest of my hair. I was embarrassed to wear my hair down so I wore a ponytail for the day. It was not exactly a $100 hair color!!

The following day, I went back to her hoping she could fix the orange color by adding low-lights. She argued with me for 30 minutes making me very angry by refusing to make me happy. No one in the salon was talking besides her and me; we were in an all-out shouting match. She refused to add low lights; she said that she did NOT have time to do them which led me to believe she had plans for the evening. Finally, another stylist told her to add the low lights because it would make my hair look better; she stormed off acting very immature to mix the color.

She did not talk to me for 45 minutes while doing the color. When I was finished, I wasn’t completely satisfied although my hair looked more even in color. Lucia does not know how to color hair. She is sadly confused about the process and takes forever to do a color. She does not color at the root so the highlights and low-lights often look grown out. What’s worse, she acts very immature and childish, she should never fight with a client especially in front of other stylists and clients. She should learn to do what the customer asks for instead of doing what she thinks will look good. Where I come from, the customer is always right. DO NOT SEE LUCIA!

• Pros: Modern looking salon w/spa
• Cons: Rude stylist named Lucia

12/30/08

good haircuts, massages and mani/pedicures but beware of bad, unethical service at front desk

by miopinion

All in all, I like the haircuts, manicures, and such I leave with. But much more often than not, the front desk receptionist adds on services I didn't ask for. I ask for color only to arrive and find out she has scheduled me for cut and color. I ask for basic mini manicure, she schedules me for the higher priced manicure. I ask for a 30 minute massage, she schedules me for a longer one. All this leads me to be always on my guard when I enter the salon, as I can in now way assume I will receive, and be charged for, the service I requested. In other words, I can't enter there, as lovely as the space and other staff are, feeling relaxed and trusting. Unfortunate.